Many of us in corporate America are aware of QA and how important it is to develop any process for services or products. IHG, on a high level, builds tools to help manager-level hotel employees keep the QA process part of their day-to-day. IHG incorporates everyone implementing to those managing and creating the process to create awareness across the company.

IHG’s mainly concerned with continuous improvement in all work, from high-level strategic planning and decision-making to detailed execution of work on the hotel floor. It stems from the belief that defects can be prevented. In all aspects of business, TQC leads to continuously improving results, people, processes, technology, and machine capabilities.

At IHG, we fit our implantation steps into four categories: Plan, Do, Check, and Action. All in a circular diagram that indicates a constant flow that never ends like Deming’s 14 points.